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Terms + Conditions

SHIPPING & DELIVERY

We ship domestically and internationally. All orders are shipped via USPS. Standard shipping within the U.S. over $50.00 is free. International shipping rates will vary based on country.

Please allow up to 3 business days for us to verify and process an order. Please allow an additional 5-7 business days for delivery. For international shipments, please allow 1-3 weeks for delivery depending on destination and selected delivery service.

We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order.  Once you have received a delivery confirmation number, any claims should be made with the carrier. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.

We reserve the right to change or update our shipping policies and procedures at any time without notification.

RETURNS // REFUNDS // EXCHANGES

DOMESTIC RETURNS

We accept returns on merchandise in original condition(unworn, unwashed, unaltered, tags attached) for a refund(less shipping and taxes) that is postmarked within 14 calendar days of receipt. All merchandise being returned must also be accompanied by the original packaging, i.e. lingerie box and poly bag. All Vixen undergarments are FINAL SALE, no exceptions. 

Returns past 14 days will not be accepted.

Any merchandise marked FINAL SALE is not eligible for any refunds, store credit, or exchanges.

If an item appears damaged upon delivery please contact us immediately.

Please use the returns portal on our website for all returns: 

https://vixenbrand.com/a/returns

We reserve the right to refuse any return due to signs of wear, misuse, or alterations. If you have any questions please contact info@vixenbrand.com.

 

EXCHANGES

At this time we do not offer direct exchanges, as we cannot guarantee inventory levels. We recommend that you place a new order for the correct color or size and follow the return instructions for a refund/store credit on your original order as applicable.

Need more help? Please contact us at info@vixenbrand.com

SALES TAX

All orders shipping to a California address are subject to a 9.50% sales tax fee. All orders shipping to an address outside California, are not subject to sales tax. 

USER INFORMATION

You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.

TERMS OF USE

By using VixenBrand.com, you are accepting all terms and agreements set forth on this website. We may, at any time without prior notification, change or update our terms of use. We do not guarantee that all information on our website is current, accurate, or complete; this includes but is not limited to pricing or availability of product. We reserve the right to correct, update or change information at any time without notification. We are not obligated to honor any misinformation regarding pricing or availability of product.

LIMITS ON PURCHASING

We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.

COPYRIGHT & TRADEMARK

All content contained on this website, including but not limited to logos, images, graphics, and text is protected by U.S. and international copyright and trademark law. VMG Concepts, LLC either owns or has express permission to use all intellectual property contained on the website. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, as well as use of any photos or trademarks is strictly prohibited without prior written consent by VMG Concepts, LLC.